Refund Policy

Refund Policy

Xonn, a registered brand of BankIt Services Private Limited (“Company”).

Cardholder agrees that Company shall not be liable in any manner whatsoever for any transaction done by the Cardholder using the Platform and it further acknowledges that Company shall not be liable to refund/return any money(ies) for any transactions done using the Platform. The Cardholder acknowledges and agrees that Company shall not be responsible or liable for any losses, damages, or liabilities arising from online transactions conducted by the Cardholder.

Any web-link on the platform to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, the Cardholder shall be subject to the terms and conditions in relation to that web-link.

Company will not refund/return money for any unused wallet balances. Once money are added to Cardholder wallet, they are non-refundable and cannot be returned to Cardholder. Cardholder should ensure that they utilize the wallet balance within the applicable period or as per the terms and conditions provided.

For claiming the unused wallet balance the Cardholder should initiate a wallet closure request. Company values all its customers and commits to provide its customers with the highest level of satisfaction while addressing its request relating to wallet closure. The following approach need to be followed.

Wallet Closure Request: Cardholder

On such case the Cardholder will email to cardsupport@bankit.in with a request that includes his consent.

The documents that he needs to submit are as below (A) & (B).

(A)

CARD HOLDER DETAILS

Wallet Closure Incident No.

Incident Initiation No.

Card Holder’s Card/ Card reference number

Card Holders’ Card/ Wallet Balance

Card Holder’s Name

Card Holder’s Mobile Number

Card Holder’s CASA Account Number

IFSC Code

Bank Name

Reason of Closure

  • (B) Cardholder’s Verification Documents:

1) Attested Original Valid Document (OVD): PAN / Aadhar

2) Attested Cancelled Check / Passbook / Bank Statement

On Receiving the customers consent on email with all valid documents (A) & (B). Company’s Card Support Team shall route a consolidated mail request to LivQuik (Issuer) with all the details.

The mail details shall include:

1) Card Holder Details (where the funds need to be remitted)

2) Customer verification Documents. (to whom the funds need to be remitted)

3) Wallet Details (If necessary, take it from IT, validation to request before passing to Issuer)  

The SLA/OLA are defined towards a TAT not more than 14 days on refund

For Further Details & Updates: Visit Xonn’s Policy:

Visit Issuer Policy: Refer below links to access LivQuik policies

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